Mala Alchemy

Shipping

&

Returns

Shipping Policy

A shipping and handling fee of $15 Au applies to all orders within Australia and most international orders.   

Orders over $200 receive free shipping. 

Standard post, via Australia post, is used. 

Expressed shipping is available upon request for an additional cost. 

Please discuss this at the time of purchasing by responding to the order email received.

Pre-made malas are shipped within 2-3 working days.

Personalised malas are within 7-14 working days whilst customised designs are shipped within 7-28 working days. 

If an order is required earlier than this please contact Mala Alchemy to discuss this.

Return &
Exchange Policy

All malas come with a 6 months craftsmanship warranty. 

This warranty covers a re-thread of a mala whose string has been broken due to wear and tear on the sting from beads which may have faults in the drilled out hole.  

 

Personalised malas are intuitively designed therefore their is no return or exchange policy for these items. 

The reason for this that these malas are created first and foremost for meditative purposes. 

Personalised malas are designed with the numerology and intent selected by the person who has ordered it and therefore is not a suitable mala for anyone else to purchase.

Customised design jewellery piece have no return or exchange policy either. 

These items are designed with the specific requests made by the customer prior to purchase. 

There is open and amble communication opportunities during the design process to ensure that the finished result meets the satisfaction of the customer.

Whilst all possible measures are taken to ensure wrist and wrap malas fit the customer correctly often there can be mistakes made. 

With wrist and wrap malas, that do not fit correctly, a re-thread is available within the first 3 months of the purchase.

At all times Mala Alchemy is open to communication and discussion around customer's needs and satisfaction. 

If you need to discuss this return and exchange policy, in regards to a purchased received, please contact us.

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Phone: 0427 707 818

Location: Brisbane, QLD

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